Client Money Protection

Is your rental income protected through Client Money Protection?

Client Money Protection is a scheme that provides compensation for landlords and tenants when rogue agents misuse or misappropriate their rent, security deposits or any other client funds. If you are currently a landlord with Homes4Let Property Services Ltd there is no need to worry, we are a proud member of ARLA Propertymark which means your money is protected and if anything should go wrong, our landlords can make a claim and ARLA Propertymark will arrange a reimbursement.

Being members of ARLA Property mark means we meet higher industry standards than the law demands. Our experts undertake regular training to ensure they are up to date with best practice and complex legislative changes so they can offer you the best advice. We are also backed by a Client Money Protection scheme which guarantees your money is protected.

Arla Propertymark

How to check for money protection:

Similar to losing the value of your car in an accident if you were without insurance, your letting agent not being covered could mean you lose money you're entitled to. This could happen if your letting agent misappropriates your funds, 'runs off' or goes out of business.

It is estimated that 40% of letting agents aren't protected. Here's our tips from ARLA propertymark to check your agent is protecting your money:

Check that your agent is covered at

In accordance with the Consumer Rights Act, an agent must display in their office and on their website if they have CMP, and who provides it for them. In the same way, an agent must disclose if they have no CMP cover.

ARLA Propertymark suggests you ask your agent:

a. Are you giving tenants all of the documentation required by law at the start of a tenancy?

b. How can you protect me and my property in this increasingly litigious world?

c. What if the tenant defaults on rent payments and what is your timeline of expectations?


"Zoe Martin at Homes 4 Let was both professional and approachable. She was a dream agent from day 1. She processed the paperwork for our rental quickly, and once we had moved in, she made it clear that she was only a text/phone call/ email away if we needed anything. She responded to our queries promptly and resolved any issues that arose. The entire process was seamless. In addition to all of this she is an incredibly friendly and warm person - we would 100% recommend her to anyone looking to let or rent in the Eastbourne area."

Rebecca Thomas


"Zoe Martin at Homes 4 Let has been a pleasure to work with from the moment we first viewed our flat 6 years ago to the day we recently moved out. Any issues that we had were dealt with in a very friendly and professional way and in a timely manner. I can't speak highly enough of the wonderful service Zoe has provided and I would have no hesitation in recommending her services."

Brian Crook


"From the outset Zoe was completely professional, giving advice and assurance on how to proceed with letting our property. She was able to provide and organise all the necessary qualified tradespeople to carry out the work required before letting out the property, a real bonus as we are not local to Eastbourne. We have complete trust in her ability to look after the property, the tenants and ourselves as the landlord. Highly recommend her services to either new or existing landlords."

James Avery


"Zoe’s experience in the lettings industry shines through with her professional manner and efficient service she offers through Homes4let. She has always answered my calls and has helped me manage my letting portfolio for over 10 years."

Gary Manning


"Fabulous service, even when we left the agency recently to move into the property ourselves, Zoe couldn't have done more for us. Keep up the good work, we will definitely be back if we ever want to become landlords in the future."

Yvette Boone


"I would always highly recommend Zoë everytime, I have personally been a tenant and Zoë made it so easy and stress free. Really responsive and nothing too much trouble. Zoë has also been the agent for my property for many years. Always ensuring a smooth transition and great tenants. Friendly, personable and professional"

Beth Humphreys


"During our first telephone conversation with Zoe we realised we were in safe and confident hands. All through the rental process she has been superb.Zoe solves any problems quickly and efficiently we feel really lucky to have found her "

John Mileman


The Property Ombudsman TDS Member Arla Propertymark

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